Refund Policy
At MindfulHorizons, we take pride in offering our customers delicious food and a pleasant dining experience at our location in Pizza Street 24, Rome, Italy. This Refund Policy outlines the circumstances under which we may issue a refund and the process for requesting a refund. Please read this policy carefully to understand your rights and obligations.
Order Cancellation
You may cancel your order for a full refund if the cancellation is made within 5 minutes of placing the order. Cancellations made after this time frame may not be eligible for a refund, as our chefs may have already started preparing your meal. To cancel an order, please call us directly at +39 06 1234 5678.
Food Quality
We strive to prepare and serve food that meets your expectations. If you are not satisfied with the quality of the food you received, please contact us within 2 hours of your order's delivery or pickup. To issue a refund or provide a replacement, we require that you return at least 50% of the uneaten food in its original packaging to our location at Pizza Street 24, Rome, 00184 within the same day of purchase.
Incorrect Orders
If you receive an order that is incorrect or incomplete, please contact us immediately at +39 06 1234 5678. We will do our best to correct the issue by providing the missing items or replacing incorrect items. A refund may be issued for items that cannot be replaced or provided in a timely manner.
Non-Food Items
For non-food items (e.g., merchandise, utensils), returns must be made within 7 days of purchase for a full refund. Items must be in their original packaging, unused, and accompanied by a valid receipt. Refunds will be processed to the original payment method within 7 business days of the item being received by us.
Refund Process
To initiate a refund, please contact our customer support team with your order details and reason for the refund. Our team will review the request and communicate the decision to you. All refunds will be processed in € to the original payment method within 7-10 business days, depending on your bank or payment provider's processing time.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
- Phone: +39 06 1234 5678
- Visit us at: MindfulHorizons, Pizza Street 24, Rome, 00184, Italy
We value your patronage at MindfulHorizons and are committed to providing a satisfactory customer experience. If you have feedback or suggestions, please do not hesitate to reach out to us.
Last updated: March 20, 2023